Electronic Visit Verification

The Med-QUEST Division (MQD) is implementing Electronic Visit Verification (EVV) for some home and community-based services in response to federal requirements set forth in the 21st Century Cures Act (Cures Act). In accordance with the Cures Act, the system implemented by MQD will record the: type of service, date of the service, time the service started and ended, individual receiving the service, person providing the service, and the location of the service. Both agencies and non-agency providers are impacted by EVV.

News
Providers
Individuals
Resources

Below is recent news from MQD regarding EVV:

EVV Town Halls scheduled for the next 12 months (Feb 1, 2022)
- QI Members and DD Participants Flyer
- Self-Directed Members Flyer
EVV Town Hall for QI Self-Direct Members will be held Jan 6, 2022 - flyer (Dec 16, 2021)
EVV Town Hall for QI Members and DD Participants will be held Jan 4, 2022 - flyer (Dec 16, 2021)
EVV Town Hall for DD Consumer Directed Participants will be held Jan 3 & 4, 2022 - flyer (Dec 23, 2021)
QI-2125 EVV Service Codes and Modifiers memo (Oct 12, 2021)
QI-2125 EVV Service Codes and Modifiers table (Oct 12, 2021)
Claims denial for EVV reasons start date is Oct 1, 2021 (Sep 17, 2021)
QI-2119 EVV Provider Types and Credentials (Jul 7, 2021)
Provider agency training for Sandata EVV completed Jan 25, 2021 (Feb 17, 2021)
EVV state-wide mandatory use begins Dec 30, 2020 (Feb 17,2020)
3rd Party EVV visit file layout and guidance uploaded to the Resources tab above (Feb 5, 2020)

FAQs

Provider Enrollment / HOKU / Provider Management System Upgrade Project link

Contact Information:

Email:

[email protected]

Fax:

808-692-8087

Mailing Address:

Department of Human Services Med-QUEST Division
Attention: Health Care Services Branch

P.O. Box 700190
Kapolei, Hawaii 96709-0190

What does EVV mean for agency and non-agency providers?

EVV requirements apply to both agency and non-agency providers.
MQD is providing the Sandata EVV system at no cost to providers or individuals receiving services.
- Non-agency providers must use the Sandata system.
- Agency providers can choose to use the Sandata system or a certified alternative EVV system. Alternative EVV systems must comply with all technical specifications and business rules and complete a certification process with Sandata before going into production. Neither MQD nor Sandata are responsible for any costs related to the development, certification or use of an alternate EVV system.
The claims submission process will not change due to the implementation of EVV.

Useful links:

Provider Readiness
- Provider Readiness Checklist
Outreach
- Sandata EVV Provider Training Registration Annoucement
- Sandata Device - Quick Tips
Using an alternate EVV vendor?
- Alternate EVV Vendor Overview
- Alternate EVV Certification and Training
HOKU / Provider Management System Upgrade - link
See Resources tab for additional information

FAQs

Provider Enrollment / HOKU / Provider Management System Upgrade Project link

Contact Information:

Email:

[email protected]

Fax:

808-692-8087

Mailing Address:

Department of Human Services Med-QUEST Division
Attention: Health Care Services Branch

P.O. Box 700190
Kapolei, Hawaii 96709-0190

Electronic Visit Verification (EVV) is used by caregivers for selected home and community based services. Individuals receiving those services may receive an EVV device from Sandata Technologies that caregivers will use. The devices only capture information at the start and end of a visit.

Outreach

Sandata Device - Quick Tips

EVV Town Halls

EVV Town Hall for QI Self-Direct Members: 1/06/22 1:00 PM

EVV Town Hall for QI Members and DD Participants: 1/04/22 9:00 AM

EVV Town Hall for DD Consumer Directed: 1/03/22 10:00 AM and 1/04/22 6:00 PM