Electronic Visit Verification (EVV)

The Med-QUEST Division (MQD) is implementing Electronic Visit Verification (EVV) for some home and community-based services in response to federal requirements set forth in the 21st Century Cures Act (Cures Act). EVV is an electronic system that verifies key information about the services provided. In accordance with the Cures Act, the system implemented by MQD will record the: type of service, date of the service, time the service started and ended, individual receiving the service, person providing the service, and the location of the service. Both agencies and non-agency providers are impacted by EVV.


Below is recent news from MQD regarding EVV:

As a provider, we want to ensure that you have the most up to date information available to you. The provider tab is designed to give you access to information and resources developed specifically for you. 

What does EVV mean for agency and non-agency providers?

  • EVV requirements apply to both agency and non-agency providers.
  • MQD is providing the Sandata EVV system at no cost to providers or individuals receiving services.
    • Non-agency providers must use the Sandata system.
    • Agency providers can choose to use the Sandata system or a certified alternative EVV system. Alternative EVV systems must comply with all technical specifications and business rules and complete a certification process with Sandata before going into production. Neither MQD nor Sandata are responsible for any costs related to the development, certification or use of an alternate EVV system.
  • The claims submission process will not change due to the implementation of EVV.


Useful links:


Electronic Visit Verification (EVV) is used by caregivers for selected home and community based services. Individuals receiving those services may receive an EVV device from Sandata Technologies that caregivers will use. The devices only capture information at the start and end of a visit.


  • Individual Training - Adding Soon!
  • EVV Fact Sheet - Adding Soon!
  • Individual Quick Reference Guide - Adding Soon!
  • Impacted Services Table
  • Individual Intro Letter  - Adding Soon!
  • Letter Translations - Adding Soon!

3rd Party EVV vendor - Visit file layout requirements (Feb 5, 2020)

3rd Party EVV vendor - General Technical Specifications to follow for visit uploads (Feb 5, 2020)

Announcement: EVV Vendor Selected - Sandata (Feb 26, 2019)

Med-QUEST Electronic Visit Verification (EVV) - Update #1 (Jan 29, 2019)

Request for Proposal (Oct/Nov 2018)

EVV System Model Design (Oct 4, 2018)

QI-1814 Electronic Visit Verification Memorandum (Sep 17, 2018)

EVV Implementation Timeline (Aug 22, 2018)

EVV information sheet  (Jun 18, 2018)

Information session Slides (Feb/Mar 2018)

Information session Schedule (Feb/Mar 2018)

EVV Information Session Feedback (Feb/Mar 2018)

EVV Provider Survey Feedback (Feb/Mar 2018)

For more RFP information, check the “Procurements” section on the AHCCCS EVV webpage

21st Century Cures Act (Section 12006(a)(1)(A)

H.R. 6042 115th Congress – Title XIX amendment to Social Security Act

Medicaid.gov's EVV webpage

 (Feb 5, 2020)


HOKU / Provider Management System Upgrade Project link 

Contact Information:






Mailing Address: 

Department of Human Services Med-QUEST Division
Attention: Health Care Services Branch

P.O. Box 700190
Kapolei, Hawaii 96709-0190

Scroll to top