Electronic Visit Verification

The Med-QUEST Division (MQD) is implementing Electronic Visit Verification (EVV) for some home and community-based services in response to federal requirements set forth in the 21st Century Cures Act (Cures Act). In accordance with the Cures Act, the system implemented by MQD will record the: type of service, date of the service, time the service started and ended, individual receiving the service, person providing the service, and the location of the service. Both agencies and non-agency providers are impacted by EVV.

Manual Edits

  • Vist edits need to be kept to a minmum of 15%. This includes entering visits manually.
  • MQD released memo QI-2223 on Dec 1, 2022 giving specific Manual Edit guidance and is found here (Jan 31, 2023)


Other EVV News

  • EVV state-wide mandatory use began Dec 30, 2020 (Feb 17,2020)
  • 3rd Party EVV visit file layout and guidance uploaded to the "Resources" tab above (Feb 5, 2020)
  • EVV provider meeting presentations are available in the "Providers" tab above (May 27, 2022)
  • EVV documents are available in the "Resources" tab above (May 27, 2022)
New Agencies
Authorization and Claim Support
  • Authorization support table (Jun 24, 2022)
  • Claims support table (Jun 24, 2022)
  • Who to contact if having issues related to EVV table (Jun 24, 2022)
Important Information

EVV Provider Meeting Presentations

Provider Agency Documents

Using an Alternate EVV Vendor?

Self-Directed EVV Assistance

  • Self-Directed members using EVV, need to contact their payer for training and assistance
    • AlohaCare: 808.973.0712 Option 1 and ask for the Health Coordinator
    • HMSA: 808.948.6997
    • Ohana Health Plan (Wellcare): 808.675-7361
    • Kaiser Permanente: 808.432.3147 or 808.432.3679
    • UnitedHealthcare: 888.320.9598 or [email protected]
    • DD Consumer-Directed Fiscal Agent (Acumen): 866.759.9498

EVV Self-Direct Meeting Presentations

  • EVV Town Hall for QI Self-Direct Members was held Apr 19, 2022 - Presentation (May 27, 2022)

Self-Direct Member Documents

Manual Edits

  • Vist edits need to be kept to a minmum of 15%. This includes entering visits manually.
  • MQD is drafting a memo giving specific guidance on this topic and it will be posted here in the future.


Electronic Visit Verification (EVV) is used by caregivers for selected home and community based services. Individuals receiving those services may receive an EVV device from Sandata Technologies that caregivers will use. The devices only capture information at the start and end of a visit.

Previous Town Halls

  • EVV Town Hall for QI Self-Direct Members was held Jan 19, 2023 - presentation (Jan 19, 2023)
  • EVV Town Hall for QI Members and DD Participants was held Jan 19, 2023 - presentation (Jan 19, 2023)


EVV Key Performance Indicator Reporting


Alt/3rd Party EVV vendor


Useful Links

See Resources tab for additional information 




Provider Enrollment / HOKU / Provider Management System Upgrade Project 


Contact Information:


[email protected]



Mailing Address: 

Department of Human Services Med-QUEST Division
Attention: Health Care Services Branch

P.O. Box 700190
Kapolei, Hawaii 96709-0190