What are some examples of tenancy support services that may be provided through CIS?
Examples of tenancy support services include activities such as:

• Coaching on development/relationship building and maintenance of relationships between landlords and property managers
• Assisting with dispute resolution between member and landlords or neighbors
• Connecting to advocacy groups to prevent eviction
• Assisting member through the housing recertification process
• Maintaining and updating housing support and crisis plans for the member
• Securing health care coordination linkages with the health plan
• Housing crisis management, and providing training and education related to financial literacy.

These are just some examples should not be considered to be an exhaustive list.

What should I do if my organization would like to be a CIS provider with the QUEST Integration (QI) health plans?

1. Your organization needs to apply to be a Medicaid provider with the Med-QUEST Division (MQD) by submitting an application through the online HOKU Provider Enrollment system
2. Your organization needs to contract directly with one or all five QI health plans

What is HOKU and how can I enroll as a Medicaid provider?
HOKU (Hawaii’s Online Kahu Utility) is the Provider Enrollment system for MQD. For information about how to enroll as a Medicaid provider in HOKU:

• Click on the “Training” tab on the HOKU website.
• Use this presentation to help guide you through the HOKU enrollment for CIS
  
• E-Mail HCBSinquiries@dhs.hawaii.gov for assistance with navigating HOKU
• Call HOKU customer support at 1-833-909-3630

How do I learn more about the CIS program, including how to become a CIS provider?
For more information, please send an e-mail to CIS-MQD@dhs.hawaii.gov

Presentation Materials and Provider Resources:

• CIS Meet and Greet – Introduction to MQD Staff and QI Health Plans (July 8, 2021)
• Medicaid 101: Intro to Medicaid (August 6, 2021) 
• Medicaid 102: CIS Higher Needs Cases (July 11, 2022) 
• CIS Provider Enrollment in HOKU PowerPoint (September 3, 2021) 
• CIS Fillable Referral Form (Updated July 11, 2022) 
• MQD Decision Booklet (Updated July 11, 2022) 
• CIS Provider Update from IHS and HOPE Services Hawaii – Overview of How to Set Up for CIS Services (May 23, 2022) 
• Hawaii Interagency Council on Homelessness – Policy Brief: Medicaid CIS (May 25, 2022)