HOKU Provider Enrollment System

The Department of Human Services/Med-QUEST Division is in the process of launching a new web-based system, HOKU.  It is an alternative to the current paper application provider enrollment process.

 

HOKU Website Links:

*Please create your HOKU username and password prior to clicking on the 'Logon to HOKU' link.  Click here for instructions on how to setup your HOKU account and create your username and password.
 
*Group Billers
HOKU requires Group Billers (Provider Type - 01) to obtain a Type 2-Organization NPI when enrolling as a new provider or registering as an existing provider.  The Taxonomy code will be 193200000X MULTI-SPECIALTY GROUP. Click here to be directed to the National Plan & Provider Enumeration System website and apply for a Type 2 NPI.

 

 
 
 

On August 3, 2020, the Med-QUEST Division launched a new web-based provider enrollment system called HOKU.  HOKU stands for Hawaii's Online Kahu Utility. HOKU, in Hawaiian, means guiding star. Kahu, in Hawaiian, means caretaker or pastor or one who looks after their flock. Our providers are our caretakers, who look after us and take care of us, so what an appropriate name for our provider system!  With the new system, providers can enroll, update, and make changes to their information quickly and easily online. This will reduce paper processing and will save time for both providers and State of Hawaii staff.

Med-QUEST will be asking providers to register in waves corresponding to specific provider types (PTs).  Webinar-based provider training sessions will be available for each of the four waves.  Some of the training sessions will be enrollment type specific, and some will be provider type specific; please read the training descriptions carefully.  Please click on the 'Training' tab to register for training sessions when they are available, HOKU Provider Instructional Slides and HOKU Provider Training Videos.

If you need assistance with determining which Wave your provider type is categorized as, please review the 'HOKU Waves and Provider Enrollment Type' document in the 'Resources' tab.

Please continue to check this webpage to have all the up-to-date information.

 

 

 
 
 
 
 

HOKU – “Hawaii’s Online Kahu Utility,” is our provider enrollment project and is the first module in our multi-year project rollout to replace the current Medicaid Management Information System (MMIS).

All providers should enroll. We are using a phased approach for existing provider registration, which started August 2020 and will continue through the beginning of 2021. Details about specific provider type enrollment is in the 'Resources' tab, click on the 'HOKU Waves and Provider Enrollment Type' link.

No, we do not anticipate delays in processing times to provider payments during the transition period.

Yes. We recommend using Internet Explorer (version 10 or higher), Microsoft Edge, or Google Chrome (version 29 or higher). Please ensure that your cookies and JavaScript are enabled and if possible, clear your cache prior to starting the enrollment process. Presently, accessing HOKU is not supported on either the MacOS or iOS. While it is possible to access HOKU from an iPad or iPhone, doing so can prove difficult and we do not recommend it at this time. 

HOKU is designed to give providers access to, and increased control over, their enrollment information with MQD.

During the COVID-19 Public Health Emergency (PHE), Fee Payments will temporarily be waived.  When the PHE is over, Med-QUEST will send out correspondence advising providers to mail in their Fee Payment.

Normally, the application fee is required for non-institutional providers upon initial enrollment or re-validation with MQD. In 2017 MQD initiated the re-validation process for ALL participating Medicaid providers. Re-validation is required every five years for all providers. Outside of initial enrollment or re-validation, the application fee is not required.

Also, you may need to pay the application fee if you are re-validating as you register on to HOKU. The HOKU project is unrelated to provider re-validation efforts. We realize there may be some providers that have not yet participated in MQD's 2017 re-validation efforts.

Yes. However, HOKU gives providers better access to, and increased control over, their enrollment information with MQD. By not registering for HOKU and continuing to use paper applications, providers will not have the benefit of better access and control over their enrollment information.

For providers who so choose, the paper application process will remain available. Paper applications must be made as before using form DHS 1139 Rev 07/20 Interm, which can be found here. After fully completing the application you can submit it by mail or by emailing it to us.

DHS Med-QUEST takes online security very seriously. Our HOKU website runs on Hypertext Transfer Protocol Secure (HTTPS). This means that all the information sent from your web browser to the HOKU website is encrypted via Transport Layer Security (TLS). 

In addition, the payment card software that DHS Med-QUEST uses is Payment Card Industry (PCI) compliant. PCI compliance is important because it means that the HOKU payment system meets the worldwide information security PCI Data Security Standard (DSS). 

Yes! We currently offer free, online webinar training sessions for all provider types. Our 2020 training schedule can be viewed on this page on the 'Training' tab.  Under the first bullet, HOKU Webinar Training Sessions, click on the Wave your Provider Type is categorized as to view our training schedule. To sign up for an online webinar training session, click on the 'Click here to register' link on the specific day/time training session you are interested in.  You will be directed to fill out your name and email to and click on 'Register'.  You will receive an email confirmation.

During the COVID-19 Public Health Emergency (PHE) in-person training is not being offered. Be sure to check back often for updates about when in-person training sessions may be available.

We encourage you to call or email us if you have any questions or need help filling in the application form online.

The HOKU Provider Hotline is open Monday through Friday during standard business hours, 7:45am – 4:30pm HST. Our telephone number is: (808) 692-8099.

You can also email your questions to: HCSBInquiries@dhs.hawaii.gov

There are a wide variety of training resources available to providers and the public.  Links will be udated soon.

Links:

Additional resources will be posted here as they become available.

Provider Memos:

  • QI-2029 - HOKU COVID-19 Waivers and Policy Reminders
  • QI-2006B - New Provider Enrollment System - HOKU System Update Memo

Provider Resource Guides:

Provider Enrollment Form:

 
Request for Proposal:
Provider Management System Proposal (YH18-0033) - Selected vendor is Client Network Services, LLC (CNSI)
 
 
 
 

Contact Information:

 

Email: 

HCSBInquiries@dhs.hawaii.gov
Phone:

808-692-8099

Fax: 

808-692-8087

Mailing Address: 

Med-QUEST Division
Health Care Services Branch, Provider Enrollment
601 Kamokila Blvd., Room 506A
Kapolei, Hawaii 96707
 
 
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