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Due to a planned software update and necessary software maintenance HOKU will be unavailable. Mahalo for your patience and kokua.

HOKU Provider Enrollment System

 

The Department of Human Services/Med-QUEST Division is in the process of launching a new web-based system, HOKU.  It is an alternative to the current paper application provider enrollment process.

HOKU Website Links:

Providers may acceess HOKU as follows:

*Please create your HOKU username and password prior to clicking on the 'Logon to HOKU' link.  Click here for instructions on how to setup your HOKU account and create your username and password.

 
*Group Billers
HOKU requires Group Billers (Provider Type - 01) to obtain a Type 2-Organization NPI when enrolling as a new provider or registering as an existing provider.  The Taxonomy code will be 193200000X MULTI-SPECIALTY GROUP. Click here to be directed to the National Plan & Provider Enumeration System website and apply for a Type 2 NPI.

On August 3, 2020, the Med-QUEST Division launched a new web-based provider enrollment system called HOKU.  HOKU stands for Hawaii's Online Kahu Utility. HOKU, in Hawaiian, means guiding star. Kahu, in Hawaiian, means caretaker or pastor or one who looks after their flock. Our providers are our caretakers, who look after us and take care of us, so what an appropriate name for our provider system!  With the new system, providers can enroll, update, and make changes to their information quickly and easily online. This will reduce paper processing and will save time for both providers and State of Hawaii staff.

Please click on the 'Training' tab above  to access HOKU Provider Instructional Slides and HOKU Provider Training Videos.

If you need assistance with determining what your provider type is categorized as, please review the 'HOKU Provider Enrollment Types' document in the 'Resources' tab.

Please continue to check this webpage to have all the up-to-date information.

 

 

 

 

 

 

 

Contact Information:

 

Email: 

[email protected]
Phone:
1-833-909-3630

Fax: 

808-692-8087

Mailing Address:

Med-QUEST Division
Health Care Services Branch, Provider Enrollment
601 Kamokila Blvd., Room 506A
Kapolei, Hawaii 96707

 

 

HOKU – “Hawaii’s Online Kahu Utility,” is our provider enrollment project and is the first module in our multi-year project rollout to replace the current Medicaid Management Information System (MMIS).

All providers are required to enroll. Details about specific provider type enrollment is in the 'Resources' tab, click on the 'HOKU Provider Enrollment Types' link.

Due to the COVID-19 Public Health Emergency the requirement for payments was temporarily waived. As MedQUEST returns to normal operations the payments requirement will be reinstated in 2023. Please check back frequently for updates on the resumption of payments.

Yes. HOKU functions properly using standard Windows browsers including Microsoft Edge, (version 88 or higher),  Google Chrome (version 81.0.4044 or higher) as well as Firefox (version 68.4 or higher).  Microsoft Internet Explorer is no longer supported and not recommended. For all browsers please ensure that your cookies and JavaScript are enabled and if possible, clear your cache prior to starting the enrollment process. Presently, accessing HOKU is not supported on either the MacOS or iOS. While it is possible to access HOKU from an iPad or iPhone, doing so can prove difficult and we do not recommend it at this time. 

HOKU is designed to give providers access to, and increased control over, their enrollment information with MQD.

During the COVID-19 Public Health Emergency (PHE), Fee Payments have temporarily been waived.  When the PHE is over, Med-QUEST will send out correspondence advising providers to mail in their Fee Payment.

Normally, the application fee is required for non-institutional providers upon initial enrollment or re-validation with MQD. In 2017 MQD initiated the re-validation process for ALL participating Medicaid providers. Re-validation is required every five years for all providers. Outside of initial enrollment or re-validation, the application fee is not required.

Also, you may need to pay the application fee if you are re-validating as you register on to HOKU. The HOKU project is unrelated to provider re-validation efforts.

Yes. However, HOKU gives providers better access to, and increased control over, their enrollment information with MQD. By not registering for HOKU and continuing to use paper applications, providers will not have the benefit of better access and control over their enrollment information.

For providers who so choose, the paper application process will remain available. Paper applications must be made as before using form DHS 1139 Rev 07/20 Interm, which can be found here. After fully completing the application you can submit it by mail or by emailing it to us.

DHS Med-QUEST takes online security very seriously. Our HOKU website runs on Hypertext Transfer Protocol Secure (HTTPS). This means that all the information sent from your web browser to the HOKU website is encrypted via Transport Layer Security (TLS). 

In addition, the payment card software that DHS Med-QUEST uses is Payment Card Industry (PCI) compliant. PCI compliance is important because it means that the HOKU payment system meets the worldwide information security PCI Data Security Standard (DSS). 

Although in-person training is not offered at this time, online training classes may be requested by medium-to-large organizations. In addition, instructional slides and videos are available on the 'Training' tab.

We encourage you to call or email us if you have any questions or need help filling in the application form online.

The HOKU Provider Hotline is open Monday through Friday during standard business hours, 7:45am – 4:30pm HST. Our telephone number is: (833) 909-3630.

You can also email your questions to: [email protected]

Contact Information:

 

Email: 

[email protected]
Phone:
1-833-909-3630

Fax: 

808-692-8087

Mailing Address: 

Med-QUEST Division
Health Care Services Branch, Provider Enrollment
601 Kamokila Blvd., Room 506A
Kapolei, Hawaii 96707

 

 

Training on applying online in HOKU is available through our instructional videos and slides linked below.

Contact Information:

 

Email: 

[email protected]
Phone:
1-833-909-3630

Fax: 

808-692-8087

Mailing Address: 

Med-QUEST Division
Health Care Services Branch, Provider Enrollment
601 Kamokila Blvd., Room 506A
Kapolei, Hawaii 96707

 

 

Additional resources will be posted here as they become available.

Provider Memos:

  • QI-2029 - HOKU COVID-19 Waivers and Policy Reminders
  • QI-2006B - New Provider Enrollment System - HOKU System Update Memo

Provider Resource Guides:

Provider Enrollment Form:

 

Request for Proposal:

Provider Management System Proposal (YH18-0033) - Selected vendor is Client Network Services, LLC (CNSI)

 

 

 

 

Contact Information:

 

Email: 

[email protected]
Phone:
1-833-909-3630

Fax: 

808-692-8087

Mailing Address: 

Med-QUEST Division
Health Care Services Branch, Provider Enrollment
601 Kamokila Blvd., Room 506A
Kapolei, Hawaii 96707