Provider Management System Upgrade Project

The Department of Human Services/Med-QUEST Division is in the process of developing a new web-based alternative to the current paper application provider enrollment process.


On March 1, 2020, the Division will launch it’s new web based provider enrollment system.  This is a change from the previously communicated implementation date of August 2019.  This new system will allow providers to enroll, update, and make changes to their information quickly and easily online.  This will reduce ‘paper’ processing and will save time for both the provider and state staff.

In June 2019, Medicaid providers will be receiving an informational letter providing more details about this project and requesting their updated contact information (i.e. email, phone number).  It is essential for the Division to have accurate contact information for all of our providers. This is in preparation for future informational notices that will focus on what providers will need to do to prepare for the implementation of the new system.

We anticipate starting provider community training prior to the launch in March 2020, and will have more specific training dates over the next few months.


Contact Information:





Mailing Address: 

Department of Human Services Med-QUEST Division
Attention: Health Care Services Branch

P.O. Box 700190
Kapolei, Hawaii 96709-0190