Provider Management System Upgrade Project
The Department of Human Services/Med-QUEST Division is in the process of developing a new web-based alternative to the current paper application provider enrollment process.
The Med-QUEST Division will be launching a new web-based provider enrollment system called HOKU. HOKU stands for Hawaii's Online Kahu Utility. HOKU, in Hawaiian, means guiding star. Kahu, in Hawaiian, means caretaker or pastor or one who looks after their flock. Our providers are our caretakers, who look after us and take care of us, so what an appropriate name for our provider system!
HOKU was originally scheduled to go-live on March 2nd, 2020. After further testing and to ensure a seamless launch, HOKU’s go-live date has been postponed to April 13, 2020. With the new system, providers can enroll, update, and make changes to their information quickly and easily online. This will reduce paper processing and will save time for both providers and State of Hawaii staff.
In-person provider training sessions will start March 9, 2020 and continue through the completion of the four registration waves. MQD will be asking providers to register in waves corresponding to specific provider types (PTs). Some of the in-person trainings will be enrollment type specific, and some will be provider type specific; please read the training descriptions carefully. Please click on the 'Training' tab to view which enrollment type each provider type is in, register for an in-person training session and view HOKU Provider Instructional Slides. HOKU Provider Training Videos will be available at a future date.
The Med-QUEST Division (MQD) is right in the middle of multi-year project rollout to replace the current Medicaid Management Information System (MMIS). The provider enrollment is the first module in this replacement effort. In Hawaii, our provider enrollment project is called Hawaii's Online Kahu Utility (HOKU).
We are planning on a phased approach for existing provider registration. The period will start in March 2020 through the rest of the calendar year. Details about specific provider type enrollment is forthcoming.
Yes, you may enroll online starting March 2, 2020.
No, we do not anticipate delays in processing times to provider payments during the transition period.
HOKU is designed to give providers access to, and increased control over, their enrollment information with MQD.
The application fee is required for non-institutional providers upon initial enrollment or re-validation with MQD. In 2017 MQD initiated the re-validation process for ALL participating Medicaid providers. Re-validation is required every five years for all providers. Outside of initial enrollment or re-validation, the application fee is not required.
The HOKU project is unrelated to provider re-validation efforts. Yet, there may be some providers that have not yet participated in MQD's 2017 re-validation efforts. If you have not yet participated in the re-validation process, you may need to pay the application fee if you are re-validating as you register on to HOKU.
HOKU is designed to give providers access to, and increased control over, their enrollment information with MQD. By not registering for HOKU and continuing to use paper applications, providers will not be gaining access and control over their enrollment information.
For the providers that need to, there will still be a paper application process. They will then need to continue to use the existing paper application process.
DHS Med-QUEST takes online security very seriously. Our HOKU website runs on Hypertext Transfer Protocol Secure (HTTPS). This means that all the information sent from your web browser to the HOKU website is encrypted via Transport Layer Security (TPL).
In addition, the payment card software that DHS Med-QUEST uses is Payment Card Industry (PCI) compliant. PCI compliance is important because it means that the HOKU payment system meets the worldwide information security PCI Data Security Standard (DSS).
Yes! We are offering both virtual and in-person training courses for all provider types this year. Our 2020 training schedule can be viewed on the Training tab of the HOKU website at: https://medquest.hawaii.gov/en/plans-providers/Provider-Management-System-Upgrade.html.
To sign up for a training class or online webinar, please send us an email with your name, job title, employer name and contact information, and the date and time you would like to attend (HCSBInquiries@dhs.hawaii.gov).
You can also call us at (808) 692-8099 or fax your request to: (808) 692-8087.
We encourage you to call or email us if you have any questions or need help filling in the application form online.
The HOKU Customer Service Call Center is open Monday through Friday during standard business hours, 8:00am – 5:00pm HST. Our telephone number is: (808) 692-8099.
You can also email your questions to: HCSBInquiries@dhs.hawaii.gov.
There are a wide variety of training resources available to providers and the public. Links will be udated soon.
- HOKU 2020 Live Training Sessions - **All HOKU in-person provider training sessions are currently canceled due to the State of Hawaii Stay-at-Home order and Social Distancing Requirements.
- Wave 1 (TBD)
- Wave 2 (TBD)
- Wave 3 (TBD)
- HOKU Webinars
- Wave 1
- Wave 1
- HOKU Provider Training Videos
- HOKU Individual Rendering Provider Training Video
- HOKU Sole Provider Training Video
- HOKU Group Provider Training Video
- HOKU FAO Provider Training Video
- HOKU Atypical Agency Provider Training Video
- HOKU Atypical Individual Provider Training Video
- HOKU Provider Instructional Slides
Department of Human Services Med-QUEST Division
P.O. Box 700190