Health Plans

Medicaid services can be delivered through Managed Care Organization (MCO) or Fee-For-Services (FFS).  Under MCO, the State pays a capitation fee to a MCO health plans for each beneficiary enrolls in the health plan.  In turn, the health plan pays providers for all of the eligible Medicaid services a beneficiary may require that are included in the health plans’ contract with the State.  Under the FFS model, the State pays providers directly for each covered services received by a Medicaid beneficiary. 

In Hawaii, most of the Medicaid services are delivered through MCO.  There are five (5) MCO health plans: AlohaCare, HMSA, Kaiser Permanente, ‘Ohana Health Plan, and UnitedHealthcare Community Plan that provides medical and Long Term Services and Support (LTSS) benefits.   

Health Plans

Phone/Website

AlohaCare

1-877-973-0712
www.alohacare.org

HMSA

1-800-440-0640
www.hmsa.com/QUEST

Kaiser Permanente

1-800-651-2237
www.kpquest.org

‘Ohana Health Plan

1-888-846-4262
www.ohanahealthplan.com

UnitedHealthcare Community Plan

1-888-980-8728
www.uhccommunityplan.com/hi