EVV is a system under which service visits are electronically verified with respect to:


  • Type of service performed
  • Individual receiving the service
  • Date of the service
  • Location of service delivery at beginning and end
  • Individual providing the service
  • Time the service begins and ends  

The statewide implementation of EVV will include Agency and Self-Direction/Consumer-Directed Servics for:

  • Personal care services (PCS) provided in the home and the community;
    • Nursing services provided in the home and community
  • Home health agency services 

MQD will implement EVV in the later part of 2018. 

  • Eliminates the need for paper documents to verify services happened
  • Enhances efficiency and transparency of services provided to individuals through quick electronic billing
  • Supports individuals using self-direction services and facilitates flexibility for appointments and services
  • Reduces gaps in care with early detection of missed / late / incomplete visits. 

  • The DHHS Office of the Inspector General (OIG) identified Medicaid PCS and HHCS billings as an ongoing issue to monitor, and has recognized EVV as a “positive step towards safeguarding beneficiaries.
  • Validates that services are billed according to the individual’s personalized care plan by ensuring appropriate payment based on actual service delivery.
  • Is part of the pre-payment validation methods that allows individuals and families to verify services rendered.
    • The EVV system(s) must provide accessibility for service providers or individuals with disabilities.
    • The EVV system(s) and training and support services must accommodate people with disabilities and adhere to all State and Federal laws, rules, regulations and guidelines. 


  • Family caregivers
  • Indivduals receiving PCS / HHCS
  • Providers of PCS or HHCS
  • QI MCOs
  • Other state agencies that provide PCS or HHCS 


    No, EVV doesn’t require you to get a home landline phone. If you don’t have a home landline or you don’t want your personal attendant to use your home landline, a small alternative device will be ordered and placed in your home by a provider agency representative for your personal attendant to use to clock in and out.  


    A small alternative device is an HCSB-approved device provided by the EVV vendor that displays a numeric code used to document the time services begin and end. Small alternative devices are provided at no charge to the provider agency or member by the EVV vendor.

    The provider agency should order a small alternative device if:

    • The member refuses to allow the attendant use of their home landline telephone.
    • The member's home landline telephone isn’t available due to service interruption or the member is using the landline when the attendant clocks in or clocks out.  

    Contact Information:






    Mailing Address: 

    Department of Human Services Med-QUEST Division
    Attention: Health Care Services Branch

    P.O. Box 700190
    Kapolei, Hawaii 96709-0190