Non-Discrimination Policy

The Department of Human Services/Med-QUEST Division complies with applicable federal and state civil rights laws and does not discriminate, exclude people, or treat people differently because of:

  • Race
  • Color
  • National Origin
  • Age
  • Disability
  • Sex/gender (expression or identity)

Additional protected groups are covered under Hawaii Revised Statute.

Department of Human Services/Med-QUEST Division provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

The Department of Human Services/Med-QUEST Division provides free language services to people whose primary language is not English, such as:

  • Qualified interpreters
  • Information written in other languages

If you need these services, contact Med-QUEST Division at 1-877-628-5076.

If you believe the Department of Human Services/Med-QUEST Division has discriminated in any way on the basis of race, color, national origin, age, disability, sex/gender (expression or identity) or any protected groups that are covered under Hawaii Revised Statute you may file a discrimination complaint with:

State of Hawaii, Department of Human Services
Personnel Office
Civil Rights Compliance Officer
P. O. Box 339
Honolulu, Hawaii 96809-0339
(808) 586-4955 or 711 for relay services
DHSCivilRightsBox@dhs.hawaii.gov

You can file a discrimination complaint in person or by mail, fax, or email. DHS discrimination complaint and consent/release forms are available in 10 languages at http://humanservices.hawaii.gov in the Civil Rights Corner under forms.

You can also file a discrimination complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

USHHS Discrimination Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

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