View frequently asked questions
The Department of Human Services/Med-QUEST Division complies with applicable federal and state civil rights laws and does not discriminate, exclude people, or treat people differently because of:
Additional protected groups are covered under Hawaii Revised Statute.
Department of Human Services/Med-QUEST Division provides free aids and services to people with disabilities to communicate effectively with us, such as:
The Department of Human Services/Med-QUEST Division provides free language services to people whose primary language is not English, such as:
If you need these services, contact Med-QUEST Division at 1-877-628-5076.
If you believe the Department of Human Services/Med-QUEST Division has discriminated in any way on the basis of race, color, national origin, age, disability, sex/gender (expression or identity) or any protected groups that are covered under Hawaii Revised Statute you may file a discrimination complaint with:
State of Hawaii, Department of Human Services
Civil Rights Compliance Officer
P. O. Box 339
Honolulu, Hawaii 96809-0339
(808) 586-4955 or 711 for relay services
You can file a discrimination complaint in person or by mail, fax, or email. DHS discrimination complaint and consent/release forms are available in 10 languages at http://humanservices.hawaii.gov in the Civil Rights Corner under forms.
You can also file a discrimination complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
USHHS Discrimination Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
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