Aloha,

We are sorry to learn you are experiencing trouble with accessing your account. Here are some helpful steps to follow:

• Be sure to use supported browsers
  
  • Mozilla Firefox: 90 and Later Version
    
  • Microsoft Chromium Edge: 92 and Later Version
    
  • Google Chrome: 92 or Later Version
    
• Please note: iOS and Android tablets and smartphones are not compatible
  
• Clear the browser history (Clear Cache + Clear Browser Cache)

If you are still unable to access your account after performing the above steps, please contact us:

• By phone
  
  • O'ahu (808) 524-3370
    
  • Neighbor Islands and Continental U.S. toll-free 1-800-316-8005
    
  • TTY 711 or 1-800-603-1201
    
• Email Med-QUEST Customer Service

 Mahalo for your patience!