March 21, 2023
IMPORTANT! Are you enrolled in Med-QUEST? Has your contact information changed in the past two years? Please update your contact information with us so you can stay enrolled. Call us at 1-800-316-8005 or log in to your account here to make the change.
Med-QUEST Division will begin reaching out to members in March 2023 to let them know what month their eligibility will be redetermined. This eligibility renewal work will begin in April and be spread out across 12 months. We wanted everyone to Stay Well and Stay Covered. Click here for the more information and for the communications toolkit.
Our mission is to empower Hawai'i’s residents to improve and sustain wellbeing by developing, promoting and administering innovative and high-quality healthcare programs with aloha. We hope you find the information we have provided helpful.
The Department of Human Services/Med-QUEST Division complies with applicable federal and state civil rights laws and does not discriminate, exclude people, or treat people differently because of:
Additional protected groups are covered under Hawaii Revised Statute.
Department of Human Services/Med-QUEST Division provides free aids and services to people with disabilities to communicate effectively with us, such as:
The Department of Human Services/Med-QUEST Division provides free language services to people whose primary language is not English, such as:
If you need these services, contact Med-QUEST Division at 1-877-628-5076.
If you believe the Department of Human Services/Med-QUEST Division has discriminated in any way on the basis of race, color, national origin, age, disability, sex/gender (expression or identity) or any protected groups that are covered under Hawaii Revised Statute, currently or will be added later, you may file a discrimination complaint at:
State of Hawaii, Department of Human Services
Personnel Office / Civil Rights Compliance Staff
P. O. Box 339
Honolulu, Hawaii 96809-0339
(808) 586-4955 or 711 for relay services
You may file a discrimination complaint in person or by mail, fax, or email. DHS discrimination complaint and consent/release forms are available at http://humanservices.hawaii.gov in the Civil Rights Corner under forms.
You can also file a discrimination complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
USHHS Discrimination Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
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