State of Hawaii

Med-QUEST Division

All Med-QUEST members are allowed to change their health plan at any time after 12 months of membership in a particular QUEST Health Plan.

When you change Health Plans, you will be enrolled into the new Health Plan two months after the request is made on the first day of the second month. For example, a change requested anytime in April will be effective on June 1st. Until then, you’ll stay in the health plan you currently have.

You can request to change your Health Plan by calling Med-QUEST at 1-800-316-8005 (Dial 711 for TTY Relay Services) or visiting one of our Eligibility Offices.

Remember, choosing a health plan is important because you’ll receive all your health care services from a single health plan. Your health plan can help you find doctors, hospitals, and pharmacies. When choosing a health plan, it’s important to see if you can:
• Keep seeing the doctors you prefer.
• Go to the hospital, health care facility, or pharmacy you prefer.

If there’s a specific provider you want to see, call the health plan, or visit their website to see if your provider is in their network: