Hilopa’a Family to Family Inc. (Hilopa’a) is selected to provide Ombudsman services to Hawaii Medicaid beneficiaries and providers on all islands.  Hilopa’a is able to assist in the resolution of issues and concerns about access to, quality of, or limitations to, health care for eligible Medicaid beneficiaries receiving services in Medicaid programs, to include but not limited to QUEST Integration, dental, State of Hawaii Organ and Tissue Transplant (SHOTT) and Community Care Services (CCS) program.  Hilopa’a is also able to address concerns from the managed care health plan providers and Fee-For-Services (FFS) providers for the dental and SHOTT programs.  

You can contact from your island at:

Go to their Website at:  Hilopaa.org
Or email them at:   [email protected]

Japanese, Korean, Spanish, Vietnamese, or Cantonese languages-toll-free designated phone number:  844-869-0583.

Text ph#:  808-465-5444

Inquirers who are Deaf or Hard of Hearing may access text-telephone (TTY) captioned telephone or Braille TTY  through the Sprint Relay system toll-free number “711”