Contact Us

Any questions regarding your application, please contact the Med-QUEST Eligibility Branch office locates on your island:


OFFICE ADDRESSES

MAILING ADDRESSES

TELEPHONE AND FACSIMILE NUMBERS

Oahu Section

801 Dillingham Boulevard, 3rd Floor Honolulu, HI 96817-4582
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P.O. Box 3490                

Honolulu, HI 96811-3490

 

Phone  587-3540

Fax  587-3543

Kapolei Unit

Kakuhihewa State Office Building  

601 Kamokila Boulevard, Room 415

Kapolei, HI 96707-2021

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P.O. Box 29920             

Honolulu, HI 96820-2320

 

Phone  692-7364

Fax  692-7379

East Hawaii Section

1404 Kilauea Avenue

Hilo, HI 96720-4670

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1404 Kilauea Ave.

Hilo, HI 96720-4670

 

Phone  933-0339

Fax  933-0344

West Hawaii Section

Lanihau Professional Center        

75-5591 Palani Road, Suite 3004

Kailua-Kona, HI 96740-3633

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Lanihau Professional Center        

75-5591 Palani Road, Suite 3004

Kailua-Kona, HI 96740-3633

 

Phone  327-4970

Fax  327-4975

Maui Section

Millyard Plaza

210 Imi Kala Street, Suite 110

Wailuku, HI 96793-1274

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Millyard Plaza

210 Imi Kala Street, Suite 110

Wailuku, HI 96793-1274

 

Phone  243-5780

Fax  243-5788

Lanai Unit

730 Lanai Avenue

Lanai City, HI 96763

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P.O. Box 631374

Lanai City, HI 96763

 

Phone  553-1758

Fax  553-3833

Molokai Unit

State Civic Center

65 Makaena Street, Room 110

Kaunakakai, HI 96748

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P.O. Box 1619           

Kaunakakai, HI 96748-1619

 

Phone  553-1758

Fax  553-3833

Kauai Unit

Dynasty Court

4473 Pahee Street, Suite A

Lihue, HI 96766-2037

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Dynasty Court

4473 Pahee Street, Suite A

Lihue, HI 96766-2037

 

Phone  241-3575

Fax  241-3583

If you want to:

  • Change address  
  • Change in income, assets, and household size
  • Check on application status
  • Find out your worker name & phone #
  • Get health plan contact phone #
  • Plan choice & enrollment
  • Replace your lost Medicaid ID card
  • Report out of state travel

You can also call our
Customer Services Call Center at:

Oahu
TTY / TDD

Neighbor Islands

TTY / TDD
(808) 524 – 3370
(808) 692 – 7182

1 (800) 316 – 8005
1 (800) 603 – 1201

 

Contact Form

Please contact Eligibility Branch offices or Customer Services Call Center if you require immediate attention.  For general questions, complete this contact form and we will be in touch as soon as possible.  Please do not include personal medical conditions or treatments information in this form. You can also try to find an answer by reading the FAQ or searching this website.

If you are a provider and have enrollment questions, please email HCSBInquiries@dhs.hawaii.gov or call 808-692-8099.