Med-QUEST Logo  

Overview
MQD HIPAA Activity
Providers
Health Plans
Government Providers
Software Developers
News and Events
Documents and Deliverables
Helpful Links
Frequently Asked Questions
Glossary of Terms
837/835 Testing
 
Contact Us
Downloadable Forms

 

 

Asking Questions
No matter how much information we publish on the Web site or in our documentation, we know trading partners will have additional questions. You may need clarification on the Companion Document, or on our approach to testing, or need to know about our testing process.

How to Submit Questions and Comments
All questions and comments must be submitted in writing. The ACS EDI Team hopes trading partners will appreciate the volume and variety of questions we receive. We must log each question, determine the best resource to answer it, forward the question, then monitor the response. It is simply not possible to guarantee that verbal questions will be answered. We appreciate your cooperation in this matter.

You may submit questions via email to [email protected]. The mailbox is constantly monitored throughout business hours (excepting Federal and State holidays) and questions are reviewed and forwarded in the order received. Your answers will be provided via email from the same email box.

Published Responses to Trading Partner Questions
Below are responses to questions that may be helpful to other trading partners. Please note we will not post questions that contain confidential information. If you would prefer not to have your questions posted, please let us know when you submit them.

ELIGIBILITY | PROVIDERS | HIPAA | CONTRACTORS/VENDORS
NEWS AND EVENTS | FREQUENTLY ASKED QUESTIONS | FORMS | CONTACT US
 

© Hawaii State Med-QUEST Division, 2003