Medicaid Ombudsman

Contact Information
Toll-Free 1-888-488-7988 
Oahu (808) 746-3324  


Inquirers who are Deaf or Hard of Hearing may access text-telephone (TTY) captioned telephone or Braille TTY  through the Sprint Relay system toll-free number “711”.

Hawaii Medicaid Ombudsman

The Hawaii Medicaid Ombudsman can assist Medicaid beneficiaries and managed care providers resolve concerns with their QUEST Integration Health Plans.

Services provided to Medicaid beneficiaries include assisting and educating individuals about managed care system and provide guidance on how to navigate through the managed care grievance and appeal system.

Services provided to Managed Care Providers include assisting with understanding the requirements of the managed care system and educate on accessing the provider grievance and appeals process.

Koan Risk Solutions was selected to provide Ombudsman services to Hawaii Medicaid beneficiaries and providers on all islands.

Find out more through link below:

Hawaii Medicaid Ombudsman –  (