View frequently asked questions
Please know that if you were on Medicaid as of 3/18/2020 or have become eligible since then, your Medicaid coverage will not be terminated during this period of National Emergency.
Our organization is doing our part to help slow the spread of the Coronavirus while continuing our services. We encourage our community to:
1. Apply for Medicaid benefits online https://medical.mybenefits.hawaii.gov
2. Apply by calling if you do not have access to a computer. (808) 524-3370 (Oahu), 1-(800)-316-8005 (Neighbor Islands)
3. Please avoid coming to our offices. A drop box is available at our office to receive paper applications if you are unable to apply online or call.
View news and updates on COVID-19 from the CMS, CDC, FEMA, State of Hawaii - Department of Health, and Department of Human Services
Legal Aid Society: COVID-19 Tenant and Landlord Information and Resources (11/04/20)
- “Is Your Landlord Threatening To Evict You?” Click here
- “Tenant Rights and Responsibilities as of 10/28/20” Click here
- “Landlord Rights and Responsibilities as of 10/15/20” Click here
- Chuukese - Tenant Rights and Responsibilities Flyer Click here
- Marshallese - Tenant Rights and Responsibilities Flyer Click here
- Kosraean - Tenant Rights and Responsibilities Flyer Click here
Temporary Public Assistance During COVID-19 Pandemic
If you have questions about your existing case, we are happy to assist you by phone. Please call your local office at the numbers listed at https://medquest.hawaii.gov/en/contact-us.html
08/27/20 - The Department of Health and Human Services has extended the deadline for Medicaid & CHIP providers to submit their applications for the CARES Act Provider Relief fund to be considered for payment from the Phase 2 general distribution. The new deadline to apply is September 13, 2020 at 11:59pm ET, and you can learn more about the extension here.
08/11/20 - On July 31, 2020, HHS announced that certain Medicare providers would be given another opportunity to receive additional Provider Relief Fund payments. These are providers who previously missed the June 3, 2020 deadline to apply for additional funding equal to 2 percent of their total patient care revenue from the $20 billion portion of the $50 billion Phase 1 General Distribution, including many Medicaid, Children's Health Insurance Program (CHIP), and dental providers with low Medicare revenues. In addition, certain providers who experienced a change in ownership, making them previously ineligible for Phase 1 funding, will also be given an opportunity to apply for financial relief.
Starting August 10th, these eligible providers may now submit their application for possible funds by August 28, 2020. This deadline aligns with the extended deadline for other eligible Phase 2 providers, such as Medicaid, Medicaid managed care, CHIP, and dental providers.
07/31/20 – Today, the Department of Health and Human Services (HHS) announced an application deadline extension for the Phase 2 general distribution to Medicaid, Medicaid managed care, Children's Health Insurance Program (CHIP) and dental providers. HHS also plans to allow certain Medicare providers who experienced challenges in the Phase 1 Medicare General Distribution application period a second opportunity to receive funding. Both groups will have until Friday, August 28, 2020 to apply.
07/21/20 - The Health Resources and Services Administration (HRSA) has updated the following Provider Relief Fund resources:
- Recorded Webcast - A recording of the June 25 webcast is now available at https://www.hhs.gov/coronavirus/cares-act-provider-relief-fund/for-providers/index.html.
- Frequently Asked Questions (FAQs) - In order to better address your most important concerns, HRSA has updated their FAQs to address common questions, including those submitted during the previous webcasts. The FAQs include expanded information on eligibility, application, payment process, and more.
- Application Instructions - Medicaid and CHIP Provider Distribution Instructions and the Medicaid and CHIP Provider Distribution Application Form are available at hhs.gov/providerrelief. HRSA recommends downloading and reviewing these documents to help you complete the process through the Enhanced Provider Relief Fund Payment Portal.
- Additional Information - For additional information, please call the Provider Support Line at (866) 569-3522; for TTY, dial 711. Hours of operation are 7 a.m. to 10 p.m. Central Time, Monday through Friday. Service staff members are available to provide real-time technical assistance, as well as service and payment support.
7/17/20 - Today, the U.S. Department of Health and Human Services (HHS), through the Health Resources and Services Administration (HRSA), announced that it will begin distributing $10 billion in a second round of high impact COVID-19 area funding to hospitals starting next week. Additionally, HHS announced that it is extending the Medicaid and CHIP Provider Relief Fund distribution provider application deadline to apply to August 3, 2020.
7/7/20 – The Health Resources & Services Administration (HRSA) has published a Provider Relief Fund: Medicaid and CHIP Provider Distribution Fact Sheet.
06/18/20 - The U.S. Department of Health and Human Services (HHS), through the Provider Relief Fund, expects to distribute $15 billion to eligible Medicaid & CHIP providers. In anticipation of that release, the Health Resources & Services Administration (HRSA) will be hosting two webinars intended for Medicaid & CHIP providers so they can learn more about the application process and discuss the provider distribution.Individuals who would like to participate in a webinar must pre-register to reserve a spot. This event will be delivered via webcast, no dial-in required. Presentation materials will not be distributed.
Webinar: Getting started with the Provider Relief Fund for Medicaid and CHIP Distribution
To stay updated on the latest information, we invite you to visit hhs.gov/coronavirus/cares-act-provider-relief-fund.
Deadlines for the Announced Provider Relief Funding Tranches; State-Level Safety Net Hospital Funding Awards:
- Medicaid and CHIP Providers: Providers must submit and complete an application (see instructions here) to HHS’s provider portal by July 20, 2020.
- High-Impact COVID-19 Hospitals: Hospitals must submit information on confirmed positive COVID-19 inpatient admissions at the facility level from January 1, 2020 through June 10, 2020 to HHS by June 15, 2020 in order to be eligible for a second round of COVID-19 “hotspot” funding awards.
QUEST Integration and CCS Memos:
QI-2021 - Guidance on SARS-COV-2 Antibody Testing
CCS 2001 - COVID-19 Pandemic Action Plan for CCS Health Plan
QI-2016 - COVID-19 Pandemic Action Plan for QI Health Plans and Providers - Part IV
QI-2015 - COVID-19 Pandemic Action Plan for QI Health Plans - Part III
QI-2014 - COVID-19 Pandemic Action Plan for QI Health Plans - Part II
QI-2009 - COVID-19 Pandemic Action Plan for QI Health Plans
Long Term Care and Subacute Care Memos
QI-2012A - Subacute Definitions (Addendum)
QI-2012 - Subacute Definitions
QI-2011A - Clarification of Items and Services Carved Out from the Long Term Care PPS Rates (Addendum)
QI-2011 - Clarification of Items and Services Carved Out from the Long Term Care PPS Rates
Telehealth Guidance Memos:
QI-2013 - Telehealth Guidance for Public Health Emergency - Telephonic Services and Services Billable by Qualified Non-Physician Health Care Professionals
QI-2010 - Telehealth Guidance During Public Health Emergency Related to COVID-19
QI-2008 - Federally Qualified Health Center Telehealth Guidance During Public Health Emergency Period in Response to COVID-19
QI-2007 - Tele-Health Payment Guidance for Federally Qualified Health Centers (FQHC)
QI 1702A – Tele-Health Law (Act 226, SLH 2016) Implementation
Download Attachment for QI 1702A
QI 1702 – Tele-Health Law (Act 226, SLH 2016) Implementation
FFS 2006 - Telehealth Guidance for Public Health Emergency - Telephonic Services and Services Billable by Qualified Non-Physician Health Care Professionals
FFS 2005 - Telehealth Guidance During Public Health Emergency Related to COVID-19
FFS 2004 - Federally Qualified Health Center Telehealth Guidance During Public Health Emergency Period in Response to COVID-19
FFS 2003 - Tele-Health Payment Guidance for Federally Qualified Health Centers (FQHC)
FFS 1701A – Tele-Health Law (Act 226, SLH 2016) Implementation
FFS 1701 – Tele-Health Law (Act 226, SLH 2016) Implementation
Home and Community Based Services Provider Trainings
5 Steps to Practice Prevention COVID-19 Everyday
5 Steps to Prepare for Caring for Person with COVID at Home Flyer
5 Steps for Caring for Person with COVID at Home
Guidance for Other Caregivers and Case Managers
Guidance for Caregivers if COVID Positive
Provider Training and Resources
Project ECHO LTSS Preparation Educational Series
UH Manoa “Nursing During Pandemics – COVID-19” Online Training Modules
HCBS Residential Provider Setting OHCA Education Packet
COVID-19 Guidance for Behavioral Health and Homelessness Care Providers (DOH-BHHSURG)
Coronavirus Disease (COVID-19) - From Department of Health
Centers for Disease Control & Protection (CDC)
Centers for Medicare & Medicaid Services (CMS)
Financial Relief for Medicare Providers (03/28/20 - CMS) This Medicare link may be of interest to any provider serving both Medicare and Medicaid