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In response to the COVID-19 pandemic, Med-QUEST Division (MQD) announced it is rescinding the contract awards made to managed care organizations on January 22, 2020, and canceling the QUEST Integration Request for Proposal (RFP-MQD 2019-0002) released in August 2019. MQD will issue a new RFP in the fall to address the evolving needs of the community.
Please know that if you were on Medicaid as of 3/18/2020 or have become eligible since then, your Medicaid coverage will not be terminated during this period of National Emergency.
Our organization is doing our part to help slow the spread of the Coronavirus while continuing our services. We encourage our community to:
1. Apply for Medicaid benefits online https://medical.mybenefits.hawaii.gov
2. Apply by calling if you do not have access to a computer. (808) 524-3370 (Oahu), 1-(800)-316-8005 (Neighbor Islands)
3. Please avoid coming to our offices. A drop box is available at our office to receive paper applications if you are unable to apply online or call.
View news and updates on COVID-19 from the CMS, CDC, FEMA, State of Hawaii - Department of Health, and Department of Human Services
Temporary Public Assistance During COVID-19 Pandemic
If you have questions about your existing case, we are happy to assist you by phone. Please call your local office at the numbers listed at https://medquest.hawaii.gov/en/contact-us.html
7/7/20 – The Health Resources & Services Administration (HRSA) has published a Provider Relief Fund: Medicaid and CHIP Provider Distribution Fact Sheet.
06/18/20 - The U.S. Department of Health and Human Services (HHS), through the Provider Relief Fund, expects to distribute $15 billion to eligible Medicaid & CHIP providers. In anticipation of that release, the Health Resources & Services Administration (HRSA) will be hosting two webinars intended for Medicaid & CHIP providers so they can learn more about the application process and discuss the provider distribution.Individuals who would like to participate in a webinar must pre-register to reserve a spot. This event will be delivered via webcast, no dial-in required. Presentation materials will not be distributed.
Webinar: Getting started with the Provider Relief Fund for Medicaid and CHIP Distribution
To stay updated on the latest information, we invite you to visit hhs.gov/coronavirus/cares-act-provider-relief-fund.
Deadlines for the Announced Provider Relief Funding Tranches; State-Level Safety Net Hospital Funding Awards:
- Medicaid and CHIP Providers: Providers must submit and complete an application (see instructions here) to HHS’s provider portal by July 20, 2020.
- High-Impact COVID-19 Hospitals: Hospitals must submit information on confirmed positive COVID-19 inpatient admissions at the facility level from January 1, 2020 through June 10, 2020 to HHS by June 15, 2020 in order to be eligible for a second round of COVID-19 “hotspot” funding awards.
QUEST Integration and CCS Memos:
QI-2021 - Guidance on SARS-COV-2 Antibody Testing
CCS 2001 - COVID-19 Pandemic Action Plan for CCS Health Plan
QI-2016 - COVID-19 Pandemic Action Plan for QI Health Plans and Providers - Part IV
QI-2015 - COVID-19 Pandemic Action Plan for QI Health Plans - Part III
QI-2014 - COVID-19 Pandemic Action Plan for QI Health Plans - Part II
QI-2009 - COVID-19 Pandemic Action Plan for QI Health Plans
Long Term Care and Subacute Care Memos
QI-2012A - Subacute Definitions (Addendum)
QI-2012 - Subacute Definitions
QI-2011A - Clarification of Items and Services Carved Out from the Long Term Care PPS Rates (Addendum)
QI-2011 - Clarification of Items and Services Carved Out from the Long Term Care PPS Rates
Telehealth Guidance Memos:
QI-2013 - Telehealth Guidance for Public Health Emergency - Telephonic Services and Services Billable by Qualified Non-Physician Health Care Professionals
QI-2010 - Telehealth Guidance During Public Health Emergency Related to COVID-19
QI-2008 - Federally Qualified Health Center Telehealth Guidance During Public Health Emergency Period in Response to COVID-19
QI-2007 - Tele-Health Payment Guidance for Federally Qualified Health Centers (FQHC)
QI 1702A – Tele-Health Law (Act 226, SLH 2016) Implementation
Download Attachment for QI 1702A
QI 1702 – Tele-Health Law (Act 226, SLH 2016) Implementation
FFS 2006 - Telehealth Guidance for Public Health Emergency - Telephonic Services and Services Billable by Qualified Non-Physician Health Care Professionals
FFS 2005 - Telehealth Guidance During Public Health Emergency Related to COVID-19
FFS 2004 - Federally Qualified Health Center Telehealth Guidance During Public Health Emergency Period in Response to COVID-19
FFS 2003 - Tele-Health Payment Guidance for Federally Qualified Health Centers (FQHC)
FFS 1701A – Tele-Health Law (Act 226, SLH 2016) Implementation
FFS 1701 – Tele-Health Law (Act 226, SLH 2016) Implementation
Home and Community Based Services Provider Trainings
5 Steps to Practice Prevention COVID-19 Everyday
5 Steps to Prepare for Caring for Person with COVID at Home Flyer
5 Steps for Caring for Person with COVID at Home
Guidance for Other Caregivers and Case Managers
Guidance for Caregivers if COVID Positive
Provider Training and Resources
Project ECHO LTSS Preparation Educational Series
UH Manoa “Nursing During Pandemics – COVID-19” Online Training Modules
HCBS Residential Provider Setting OHCA Education Packet
COVID-19 Guidance for Behavioral Health and Homelessness Care Providers (DOH-BHHSURG)
Coronavirus Disease (COVID-19) - From Department of Health
Centers for Disease Control & Protection (CDC)
Centers for Medicare & Medicaid Services (CMS)
Financial Relief for Medicare Providers (03/28/20 - CMS) This Medicare link may be of interest to any provider serving both Medicare and Medicaid